Privacy Policy

This privacy policy explains how glade-field collects and processes personal information when you use our website and services. We are committed to protecting your privacy and handling your data transparently.

Information We Collect

When you use our website or services, we may collect the following types of information:

• Contact information including your name and email address when you submit enquiry forms
• Details about the services you are interested in
• Postal address when arranging collection or delivery of materials
• Technical information such as browser type and IP address collected automatically when you visit our website
• Information contained in correspondence you send to us

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes
• To process and fulfil your digitisation orders
• To communicate with you about your projects
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract when you engage our services
• Your consent when you submit enquiry forms
• Legitimate interests in operating and improving our business
• Compliance with legal obligations

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for up to two years. Order records are retained for seven years to comply with accounting requirements. You may request deletion of your data at any time, subject to legal retention requirements.

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Courier services when arranging collection or delivery of your materials
• Payment processors when processing transactions
• Service providers who assist with website hosting and maintenance
• Legal authorities when required by law

Your Rights

Under data protection law, you have rights including:

• The right to access personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to object to processing of your data
• The right to data portability
• The right to withdraw consent at any time

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Digital files are transmitted via encrypted connections and stored on secure servers.

International Transfers

Your personal information is processed within the United Kingdom. If any data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with data protection legislation.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

glade-field
47 Kensington High Street
London W8 5ED
United Kingdom

Email: [email protected]

Last updated: June 2026